Return Policy

We want you to be satisfied with your purchase.

You may return unopened products (in the original shrink-wrap) purchased on Puzzle within 10 days of receipt.

Please follow the instructions below when returning merchandise:

  • Email for return authorization. Please indicate your order number, items, and reason for return.

  • Customer is responsible for all shipping charges for the return and this will not be refunded.

  • Include a copy of the invoice that came with your order.

  • Return must be packaged so puzzle box is not damaged in transit. A refund will not be provided if return arrives damaged.

  • Gift Cards are non-refundable items.

  • Refunds are processed within 24 hours of receipt of your return.

  • Once we receive the returned item, a refund will be credited to the credit card used for purchase, less the original order shipping charges.

Return To:
Puzzle Peak
4301 Orchard Lake Road - Suite 180-232
West Bloomfield, Michigan 48323